Your privacy matters.
How American Financial Network collects, uses, and protects your personal information.
Last updated: October 12, 2023
What information do we collect?
We collect information from you when you fill out a form. When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, or phone number. You may also visit our site anonymously. In addition, we collect phone contacts in the mobile app when you share the app.
What do we use your information for?
Any information we collect from you may be used in one of the following ways:
- To personalize your experience and better respond to your individual needs.
- To improve our website based on the information and feedback we receive.
- To improve customer service and respond to your support needs.
- To process transactions. Your information will not be sold, exchanged, or transferred to any other company without your consent, other than for the express purpose of delivering the product or service requested.
- To administer a contest, promotion, survey, or other site feature.
- To send periodic emails relating to your order or to information you have requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access it.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's systems to recognize your browser and capture and remember certain information. AFN may use third-party service providers to deliver targeted advertising. You can remove cookies and block future cookies through your browser settings.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as they agree to keep this information confidential. We may release information when appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing or advertising.
Third-party links
Occasionally we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
California Online Privacy Protection Act compliance
We have taken the necessary precautions to comply with the California Online Privacy Protection Act and will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act compliance
We comply with COPPA. We do not collect information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old.
Online Privacy Policy only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and update the modification date.
Contact us
Privacy Policy for California Residents
This CCPA Privacy Notice supplements our Privacy Statement and applies solely to California residents. We do not use or disclose sensitive personal information for purposes other than those specified in CCPA Regulations 7027(m).
Information we collect
We collect information that identifies, relates to, describes, references, or could reasonably be linked with a particular consumer or device ("personal information"). In the past twelve (12) months we have collected or disclosed the following categories of personal information to facilitate mortgage loan applications.
We do not sell any personal information and have no intention of doing so in the future.
Identifiers
Examples: Real name, alias, postal address, unique personal identifier, IP address, email address, account name, Social Security number, driver's license or passport number.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
California Customer Records (Cal. Civ. Code § 1798.80(e))
Examples: Name, signature, SSN, address, telephone number, passport / driver's license number, insurance policy number, education, employment history, bank account, credit/debit card, financial, medical, or health insurance information.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
Protected Classification Characteristics
Examples: Age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, sex/gender, sexual orientation, veteran or military status, genetic information.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
Commercial Information
Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing histories or tendencies.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
Biometric Information
Examples: Fingerprints, faceprints, voiceprints, iris/retina scans, keystroke or gait patterns.
Shared with: N/A
Internet or Network Activity
Examples: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
Geolocation Data
Examples: Physical location or movements.
Shared with: Service Providers, Government Agencies.
Sensory Data
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Shared with: N/A
Professional or Employment-Related Information
Examples: Current or past job history or performance evaluations.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
Non-Public Education Information (FERPA)
Examples: Education records directly related to a student maintained by an educational institution, such as grades, transcripts, schedules, or financial information.
Shared with: Affiliates, Service Providers, Government Agencies, authorized third parties.
Inferences Drawn from Other Personal Information
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, or aptitudes.
Shared with: N/A
Personal information does not include:
- Publicly available information from federal, state, or local government records.
- De-identified or aggregated consumer information.
- Information excluded from CCPA's scope, including personal information covered by FCRA, GLBA, CA FIPA, and the Driver's Privacy Protection Act of 1994.
Sources of personal information
- Directly from our clients or their agents.
- Indirectly from our clients or their agents in the course of providing services.
- Directly and indirectly from activity on our website (www.afncorp.com).
- From third parties that interact with us in connection with the services we perform, including credit reporting agencies, appraisers, lead providers, and other service providers.
Use of personal information
We may use or disclose personal information for one or more of these business purposes:
- To fulfill the reason the information is provided (e.g., to prepare a rate quote).
- To provide, support, personalize, and develop our website, products, and services.
- To provide information, products, or services that you request.
- To send alerts, event registrations, and notices about products, services, or news of interest.
- To carry out and enforce contracts between you and us, including billing and collections.
- For testing, research, analysis, and product development.
- To protect the rights, property, or safety of us, our clients, or others.
- To respond to law enforcement requests or comply with applicable law.
- To evaluate or conduct mergers, divestitures, restructurings, or other transfers of some or all of our assets.
- To respond to audits or examinations by our regulators.
Sharing personal information
We may disclose personal information to a third party for a business purpose. When we do so, we enter a contract requiring the recipient to keep that personal information confidential and not use it for any purpose except performing the contract.
We disclose personal information to:
- Our affiliates.
- Service providers.
- Government agencies.
- Third parties to whom you or your agents authorize us to disclose your personal information.
In the preceding twelve (12) months we have not sold any personal information and have no intention of doing so. We do not collect or sell the personal information of consumers under 16 years of age.
Your rights and choices
The CCPA provides California residents with specific rights regarding their personal information.
Access and data portability
You have the right to request that we disclose what personal information we have collected, used, disclosed, or sold over the past 12 months, including categories, sources, business purposes, and the specific pieces of personal information.
Deletion requests
You have the right to request that we delete personal information we collected from you, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, debugging, complying with legal obligations).
Exercising your rights
To submit a verifiable consumer request, contact us by:
- Phone: 1-888-636-7573
- Website: www.afncorp.com
- Email: marketing@afncorp.com
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. We cannot respond if we cannot verify your identity or confirm the personal information relates to you.
Response timing and format
We endeavor to respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Disclosures will cover the 12-month period preceding the request. We do not charge a fee unless the request is excessive, repetitive, or manifestly unfounded.
Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates.
- Provide a different level or quality of goods or services.
- Suggest that you may receive a different price, rate, level, or quality of goods or services.
Changes to our privacy notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes, we will notify you by email or through a notice on our website homepage.
Contact information
If you have questions or comments about this notice, our Privacy Statement, or your rights under California law, please contact us:
10 Pointe Dr., Suite 330, Brea, CA 92821
Attn: Legal Department